OASIS PLATINUM SPAS & SWIM SPAS RANGE TERMS AND CONDITIONS

Oasis Leisure Products Pty Ltd ABN 21 132 532 800, Unit 2 / 170 Forster Rd, Mount Waverley, Victoria, 3149. With distribution through the Dealership network.

HARD COVERS

All Oasis Spas purchased include a hard cover at no extra Charge

FINANCE

Finance is available at a rate of and addition 5.5% – 13.75% depending on the length of the loan, to approved applicants only. Rates are subject to change.

DELIVERY

  • Spa prices do not include Local and/or dealer delivery.  Unless specified on the point of sales contract.
  • Local Delivery is from customers dealer to the customers house or site.
  • Buying an Oasis Spa from a local dealer insures local service and support.

LOCAL DELIVERY FOR STANDARD SPAS

Local Delivery is classified within 50km (100km round trip) from the dealership of which the spa is purchased and may cost around $400. In the case of a delivery further than 50km additional delivery charges will apply on a case by case basis. We do not drop curb side, we provide a placement service, into your back yard however the area must be accessible. Additional charges will incur if the spa needs to be craned or heavily handled to get into position.

LOCAL DELIVERY FOR SWIM SPAS

Swim Spa Delivery will be quoted on a case by case basis.  Please speak to your dealer in regard to this. More often than not a Swim Spa requires a crane or a Hiab to get the spa into position.  We do not drop curb side, we provide a placement service, into your back yard however the area must be accessible.  Additional charges will incur if the spa needs to be craned and/or heavily handled to get into position.

LOCAL PICK UP

Customers can collect their spa from their dealership at no extra charge.  Once the spa is loaded at the warehouse it is sole responsibility of the customer.  All products will be checked prior to loading and a checklist signed by the staff loading and the customer. Clients are more than welcome to join this inspection. Any damage incurred after this fact is not covered by Oasis Leisure Products Pty Ltd. Customers transport the spa at their own discretion.

DEPOSITS & REFUNDS

There are no refunds on deposits or final payments.  Unless stated on the agreed sales contract as a condition.  Deposits are 20%-30% of the sale price or as agreed at point of sale.  Delivery can take 6-12 weeks depending on stock and shipping.  Final balances must be received before dispatch can take place.

SAFETY

Please keep in mind all spas must be installed according to your local council’s requirements. It is NOT the responsibility of Oasis Spa or its dealer network to do this. Please make sure you check local council requirements before you install your Spa, or Swim Spa.

WARRANTY

Oasis Spas are backed by Nation Wide Warranty Support under the written warranty terms. (See Warranty).  Warranty service is offered free of charge in areas reachable by a service Technician. In the case of a unit that is out of reach of a local service technician there may be travel charges additional.

For warranty or any repairs, all units must have the equipment under the spas accessible for the service technicians. It is the customers responsibility to make sure this is possible, for warranty repairs.

Due to that fact that we are selling these though a dealership network we are proud to say that most parts and components for our spas are held locally.

The warranty period commences on the date of delivery and covers defective materials and workmanship.

WARRANTY OVERVIEW

  • 15 Year Structural Warranty
  • 5 Year Acrylic Warranty
  • 2 Year Cabinet Structural warranty
  • 5 Year Jet Replacement warranty
  • 2 Year Pump and Electrical Equipment Warranty
  • 2 Year Plumbing Warranty

OASIS SPA WARRANTY

Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the good fail to be of acceptable quality and the failure does not amount to a major failure. The following warranty is offered by Oasis Leisure Products Pty Ltd ABN 21 132 532 800 in addition to the guarantees provided under Australian Consumer Law in relation to Oasis Spas purchased from authorised dealers. This additional warranty applies subject to the conditions and exclusions below and in addition to any compulsory statutory warranties which may apply to this product

15 YEAR STRUCTURAL WARRANTY

Oasis Spas warrants the structure of the shell against loss of water caused by defects in the workmanship and material for a period of years.

5 YEAR ACRYLIC WARRANTY

Oasis Spas warrants against loss of water through the acrylic spa surface for a period of 5 years. Oasis Spas warrants the acrylic surface against cracking, bubbling, blistering, and delamination caused by defects in workmanship. Always place the hard cover on the Spa when not in use as warranty does not cover damage or discolouration to the acrylic surface caused by excessive heat or long exposure to the sun (UV).  Never use harsh chemicals directly on the surface of your spa as this can cause the shell to blister or crack and this will also no be covered by your warranty. Please make sure you are using the correct chemicals as spas that have received chemical abuse will not be covered under this warranty.

2 YEAR CABINET STRUCTURAL WARRANTY

Oasis Spas warrants the structure of the cabinet against failure to support the spa due to faulty workmanship and materials for 2 Years. Make sure your spa is on a flat and solid surface, as the warranty will not apply if your spa surface is not level.

5 YEAR JET REPLACEMENT WARRANTY

Oasis Spas warrants the jet faces and fittings for a period of 5 years against defects in materials and workmanship. Jet faces must be returned to your local Oasis Spa dealer for inspection and replacement.  This warranty is limited to the supply of parts only no labour.

2 YEAR PUMP AND ELECTRICAL EQUIPMENT WARRANTY

Oasis Spa warrants the pump and electronic control unit against defects in workmanship and material for a period of 2 years. One (1) year after purchase the warranty is limited to the supply of replacement parts only excluding labour. Stereos, speakers and control touch pad, air blowers, heaters and Ozone units are limited to 1-year warranty. Air Blowers and stereos damaged by water are not covered under this warranty.

2 YEAR PLUMBING WARRANTY

Oasis Spa warrants all plumbing fittings and pipework against leakage for a period of 2 years.

OTHER WARRANTIES

Stainless steel jet trims and fittings, pump seals and spa covers are warranted for 1 year, replaceable service items such as LED Lights, headrests, fuses and filter lids and filters are not covered unless faulty at the time of delivery.

CONDITIONS AND EXCLUSIONS

This additional warranty will be made void if any of the following occurs:

  • There are ground movements which effects the spa;
  • There is a failure to handle the spa properly;
  • There is a failure to install the spa on a suitable hard level surface;
  • There is in correct water management and improper chemical use;
  • There is grit or foreign materials on the water and /or plumbing;
  • The spa is run at temperatures exceeding 45 degrees Celsius;
  • There is abuse misuse or neglect;
  • There is any unauthorised maintenance or repairs, alterations or modifications;
  • There is failure to provide a separate electrical circuit;
  • There is failure to provide correct power requirements;
  • The wiring and installation is not carried out by a qualified electrician;
  • These is use of an extension lead;
  • There is failure to follow manufactures requirements and specifications;
  • The spa shell has been exposed to the sun without water in the spa;
  • The filters or pipework are dirty or clogged
  • There are termites, pests, acts of God other acts of major or events outside the control of Oasis Spas;
  • There is an electrical blow out (brown out), voltage spikes or operation at 10v above or below 240v;
  • The spa is moved from the original position by unauthorised or unqualified people;
  • The spa is used for commercial purposes;

All Warranty agreements are ONLY warranted to the original owner of the spa;

COVERAGE OF WARRANTY

Oasis Spas extends this warranty to all new Oasis Spas purchased from an Oasis Spa Authorised dealer. The benefit of this warranty cannot be transferred of assigned and is only valid whilst the spa is owned by the original purchaser.

The choice to repair or replace a defective part or spa is at the sole discretion of Oasis Spas. Where Oasis Spas elects to replace a defective part or spa, a suitable product of equal or greater value may be used.

The warranty period for any repairs or replacements will expire on the same date as the original warranty from date of original purchase.

If onsite repairs are required, the purchaser is responsible for providing full access to the spa for warranty service. If the purchaser lives further than 30km from the dealer whom the spa was purchased from, or if warranty work is carried out by a service agent other than the dealer that the spa was purchased from the customer will be charged for travel and transport costs.

LIMITATIONS

The warranty expressions specified exclude another implied or oral undertakings

Oasis Spas or its dealers will not be liable for any incidental or consequential losses or injuries including, but not limited to, any building related costs. In no circumstance shall the liability be greater than the amount paid for the product by the customer.

The warranty period commenced from the date of delivery.

CLAIM PROCEDURE

In order to make a claim under this additional warranty please contact your Oasis Spas dealer

Contact details of your local dealers are displayed on our website or on the original sales contract.

OASIS SPAS & SWIM SPAS RANGE TERMS AND CONDITIONS

Oasis Leisure Products Pty Ltd ABN 21 132 532 800, Unit 2 / 170 Forster Rd, Mount Waverley, Victoria, 3149. With distribution through the Dealership network.

HARD COVERS

All Oasis Spas purchased include a hard cover at no extra Charge

FINANCE

Finance is available at a rate of and addition 5.5% – 13.75% depending on the length of the loan, to approved applicants only. Rates are subject to change.

DELIVERY

Spa price does not include local and/or dealer delivery.  Unless specified on the point of sales contract.

Local Delivery is from customers dealer to the customers house or site.

Buying an Oasis Spa from a local dealer insures local service and support.

LOCAL DELIVERY FOR STANDARD SPAS

Local Delivery is classified within 50km (100km round trip) from the dealership of which the spa is purchased and may cost around $400. In the case of a delivery further than 50km additional delivery charges will apply on a case by case basis. We do not drop curb side, we provide a placement service, into your back yard however the area must be accessible. Additional charges will incur if the spa needs to be craned or heavily handled to get into position.

LOCAL DELIVERY FOR SWIM SPAS

Swim Spa Delivery will be quoted on a case by case basis.  Please speak to your dealer in regard to this. More often than not a Swim Spa requires a crane or a Hiab to get the spa into position.  We do not drop curb side, we provide a placement service, into your back yard however the area must be accessible.  Additional charges will incur if the spa needs to be craned and/or heavily handled to get into position.

LOCAL PICK UP

Customer can collect their spa from their dealership at no extra charge.  Once the spa is loaded at the warehouse it is sole responsibility of the customer.  All products will be checked prior to loading and a checklist signed by the staff loading and the customer. Clients are more than welcome to join this inspection. Any damage incurred after this fact is not covered by Oasis Leisure Products Pty Ltd. Customers transport the spa at their own discretion.

DEPOSITS & REFUNDS

There are no refunds on deposits or final payments.  Unless stated on the agreed sales contract as a condition.  Deposits are 30% of the sale price or as agreed at point of sale.  Delivery can take 6-12 weeks depending on stock and shipping.  Final balances must be received before dispatch can take place.

SAFETY

Please keep in mind all spas must be installed according to your local council’s requirements. It is NOT the responsibility of Oasis Leisure Products Pty Ltd or its dealer network to do this. Please make sure you check local council requirements before you install your Spa, or Swim Spa.

WARRANTY

Oasis Spas are backed by nation wide warranty support under the written warranty terms. (See Warranty).  Warranty service is offered free of charge in areas reachable by a service Technician. In the case of a unit that is out of reach of a local service technician there may be travel charges additional.

For warranty or any repairs, all units must have the equipment under the spas accessible for the service technicians. It is the customers responsibility to make sure this is possible, for warranty repairs.

Due to that fact that we are selling these though a dealership network we are proud to say that all parts and components for our spas are held locally.

The warranty Period commences on the date of delivery and covers defective materials and workmanship..

WARRANTY OVERVIEW

  • 10 Year Structural Warranty
  • 5 Year Acrylic Warranty
  • 2 Year Cabinet Structural warranty
  • 5 Year Jet Replacement warranty
  • 2 Year Pump and Electrical Equipment Warranty
  • 2 Year Plumbing Warranty

OASIS SPA WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the good fail to be of acceptable quality and the failure does not amount to a major failure. The following warranty is offered by Oasis Leisure Products Pty Ltd ABN 21 132 532 800 in addition to the guarantees provided under Australian Consumer Law in relation to Oasis Spas purchased from authorised dealers. This additional warranty applies subject to the conditions and exclusions below and in addition to any compulsory statutory warranties which may apply to this product

10 YEAR STRUCTURAL WARRANTY

Oasis Spas warrants the structure of the shell against loss of water caused by defects in the workmanship and material for a period of years.

5 YEAR ACRYLIC WARRANTY

Oasis Spas warrants against loss of water through the acrylic spa surface for a period of 5 years. Oasis Spas warrants the acrylic surface against cracking, bubbling, blistering, and delamination caused by defects in workmanship. Always place the hard cover on the Spa when not in use as warranty does not cover damage or discolouration to the acrylic surface caused by excessive heat or long exposure to the sun (UV).  Never use harsh chemicals directly on the surface of your spa as this can cause the shell to blister or crack and this will also no be covered by your warranty. Please make sure you are using the correct chemicals as spas that have received chemical abuse will not be covered under this warranty.

2 YEAR CABINET STRUCTURAL WARRANTY

Oasis Spas warrants the structure of the cabinet against failure to support the spa due to faulty workmanship and materials for 2 Years. Make sure your spa is on a flat and solid surface, as the warranty will not apply if your spa surface is not level.

5 YEAR JET REPLACEMENT WARRANTY

Oasis Spas warrants the jet faces and fittings for a period of 5 years against defects in materials and workmanship. Jet faces must be returned to your local Oasis Spa dealer for inspection and replacement.  This warranty is limited to the supply of parts only no labour.

2 YEAR PUMP AND ELECTRICAL EQUIPMENT WARRANTY

Oasis Spa warrants the pump and electronic control unit against defects in workmanship and material for a period of 2 years. One (1) year after purchase the warranty is limited to the supply of replacement parts only excluding labour. Stereos, speakers and control touch pad, air blowers, heaters and Ozone units are limited to 1 year warranty. Air Blowers and stereos damaged by water are not covered under this warranty.

2 YEAR PLUMBING WARRANTY

Oasis Spa warrants all plumbing fittings and pipework against leakage for a period of 2 years.

OTHER WARRANTIES

Stainless steel jet trims and fittings, pump seals and spa covers are warranted for 1 year, replaceable service items such as LED Lights, headrests, fuses and filter lids and filters are not covered unless faulty at the time of delivery.

CONDITIONS AND EXCLUSIONS

This additional warranty will be made void if any of the following occurs:

  • There are ground movements which effects the spa;
  • There is a failure to handle the spa properly;
  • There is a failure to install the spa on a suitable hard level surface;
  • There is in correct water management and improper chemical use;
  • There is grit or foreign materials on the water and /or plumbing;
  • The spa is run at temperatures exceeding 45 degrees Celsius;
  • There is abuse misuse or neglect;
  • There is any unauthorised maintenance or repairs, alterations or modifications;
  • There is failure to provide a separate electrical circuit;
  • There is failure to provide correct power requirements;
  • The wiring and installation is not carried out by a qualified electrician;
  • These is use of an extension lead;
  • There is failure to follow manufactures requirements and specifications;
  • The spa shell has been exposed to the sun without water in the spa;
  • The filters or pipework are dirty or clogged
  • There are termites, pests, acts of God other acts of major or events outside the control of Oasis Spas;
  • There is an electrical blow out (brown out), voltage spikes or operation at 10v above or below 240v;
  • The spa is moved from the original position by unauthorised or unqualified people;
  • The spa is used for commercial purposes;

All Warranty agreements are ONLY warranted to the original owner of the spa;

COVERAGE OF WARRANTY

Oasis Spas extends this warranty to all new Oasis Spas purchased from an Oasis Spa Authorised dealer. The benefit of this warranty cannot be transferred of assigned and is only valid whilst the spa is owned by the original purchaser.

The choice to repair or replace a defective part or spa is at the sole discretion of Oasis Spas. Where Oasis Spas elects to replace a defective part or spa, a suitable product of equal or greater value may be used.

The warranty period for any repairs or replacements will expire on the same date as the original warranty from date of original purchase.

If onsite repairs are required, the purchaser is responsible for providing full access to the spa for warranty service. If the purchaser lives further than 30km from the dealer whom the spa was purchased from, or if warranty work is carried out by a service agent other than the dealer that the spa was purchased from the customer will be charged for travel and transport costs.

LIMITATIONS

The warranty expressions specified exclude another implied or oral undertakings

Oasis Spas or its dealers will not be liable for any incidental or consequential losses or injuries including, but not limited to, any building related costs. In no circumstance shall the liability be greater than the amount paid for the product by the customer.

The warranty period commenced from the date of delivery.

CLAIM PROCEDURE

In order to make a claim under this additional warranty please contact your Oasis Spas dealer

Contact details of your local dealers are displayed on our website or on the original sales contract.