Oasis Spas Warranty

Wondering what the Oasis Spas Warranty covers when you buy plunge pools or spa baths from Oasis Spas? Read the warranty and terms and conditions, here below.

Terms and Conditions

HARD COVERS

All Fun Spas, Oasis Spas, Plunge Pools and Swim Spas purchased include a hard cover at no extra Charge

DEALER DELIVERY

Prices advertised do not include local and/or dealer delivery. Delivery is from our warehouse to the customers home and is payable by the customer.

STANDARD/LOCAL SPA DELIVERY

Standard/local Delivery is classified within 50km (100km round trip) of the closest dealer listed on our website and may cost around $400 plus. In the case of a delivery further than 50km additional delivery charges will apply on a case by case basis. We do not drop curb side, we provide a placement service, into your back yard however the area must be accessible. Additional charges will incur if the spa needs to be craned or heavily handled to get into position.

STANDARD/LOCAL SWIM SPA DELIVERY

Swim Spa Delivery will be quoted on a case by case basis. Please speak to your dealer in regard to this. More often than not a Swim Spa requires a crane or a Hiab to get the spa into position.

LOCAL PICK UP (FREE)

Customer can collect their spa from a local Warehouse at no extra charge. Warehouses are located at Melbourne, Adelaide or Brisbane. However, once the spa is loaded at the warehouse it is the customers responsibility. Any damaged incurred after this fact is not covered by Oasis Spas Pty Ltd. Customers transport the spa at their own discretion.

DEPOSITS & REFUNDS

On purchasing your spa, Oasis Spas will require a 50% deposit to secure your purchase with the balance due prior to delivery.

Oasis Spas as a rule do not offer a full refund on a spa if you simply change your mind. Admin and storage fees will need to be deducted. This fee will be at the discretion of your local dealer. We do not allow refunds on final payments or specially ordered spas.

SPECIAL ORDER SPAS/SWIM SPAS

If we don’t have a spa in stock to suit your requirements, one can be specially ordered for you. Special orders require a 50% deposit prior to ordering. Delivery can take 6-12 weeks depending on demand and shipping. We do not offer refund’s on spas that have been specially ordered. Final payments must be cleared before dispatch can take place.

SAFETY

Please keep in mind all spas must be installed according to your local council’s requirements. It is NOT the responsibility Oasis Spas or Oasis Leisure Products Pty Ltd to do this. Please make sure you check local council requirements before you install your Spa, or Swim Spa.

WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The following warranties are offered by Oasis Leisure Products Pty Ltd ABN 21132532800 in addition to the guarantees provided under the Australian Consumer Law. This additional warranty applies subject to the conditions and exclusions below, and in addition to any compulsory statutory warranties which may apply to this product.

Structural Warranty
Oasis Leisure Products warrants the structure of the spa shell against loss of water caused by defects in workmanship and materials for a period of 5 years for Fun Spas, 10 Years for our Supreme Series and 15 Years for our Prestige Series.

Acrylic Warranty
Oasis Leisure Products warrants against loss of water through the acrylic spa surface for a period of 3 years for our Fun Spa series and 5 years for our Supreme and Prestige series. Oasis Leisure Products warrants the acrylic surface against cracking, bubbling, blistering and delamination caused by defects in workmanship or materials for a period of 3 years for our Supreme, Prestige and Fun Spas Series. Always use your hard cover as this warranty does not cover damage or discoloration caused by heat or exposure from the sun.

Year Jet Warranty
Oasis Leisure Products warrants jet faces and fittings for a period of 5 years for our Supreme and Prestige Series or 3 years for our Fun Spas Series against defects in materials and workmanship. Bearings are considered at replaceable service item and are not covered nor is damage to jets caused by foreign matter. Jet faces must be returned to your local Oasis Spa dealer for inspection and replacement and this warranty is limited to the supply
of parts only.

2 Year Pump and Electrical Equipment
Oasis Leisure Products warrants the pump and electronic control unit against defects in workmanship and materials for a period of 2 years. One (1) year after purchase the warranty is limited to the supply of replacement parts only excluding labour. Stereos, speakers, control touch pad, air blowers and ozone units are limited to one year warranty. Air blowers and stereos damaged by water are not covered by this warranty.

2 Year Plumbing Warranty
Oasis Leisure Products warrants all plumbing fittings and pipework against leakage for a period of two (2) years.

2 Year Cabinet Warranty
Oasis Leisure Products warrants the structure of the cabinet against failure to support the spa due to faulty workmanship and materials for two (2) years.

Other Warranties
Stainless steel jet trims and fittings, pump seals and spa covers are warranted for one year. Replaceable service items such as LED lights, headrests, fuses & filter lids and filters are not covered unless faulty at the time of delivery.

Conditions & Exclusions
This additional warranty will be made void if any of the following occurs:-

• There are ground movements which effect the spa;
• There is a failure to handle the spa properly during installation
• There is a failure to install the spa on a suitable hard level surface;
• There is incorrect water management and/or improper chemical use;
• There is grit or other foreign materials in the water, plumbing and / or pump(s)
• The spa is run at temperatures exceeding 45 degrees celcius;
• There is abuse, misuse or neglect;
• There is any unauthorised maintenance, repairs, alterations or modifications;
• There is failure to provide a separate electrical circuit;
• The wiring and installation is carried out by unqualified electricians;
• There is use of an extension lead;
• There is failure to strictly follow manufacturers requirements and specifications;
• The spa shell has been exposed to the sun without water in the spa;
• The filters or pipework are dirty or clogged;
• There are termites, pests, acts of god, other acts of force majeure or events outside the control of Oasis Leisure Products;
• There is electrical blowout, voltage spikes or operation at 10v above or below 240v;
• The spa is moved from its original position by unauthorised or unqualified people; or
• The spa is used for commercial purposes.

Coverage of Warranty
Oasis Leisure Products extends this warranty to all new Oasis Spas purchased from an authorised Oasis Spa dealer. The benefit of this warranty cannot be transferred or assigned and is only valid whilst the spa is owned by the original purchaser.

The choice to repair or replace a defective part or spa is at the sole discretion of Oasis Leisure Products. Where Oasis Leisure Products elects to replace a defective part or spa, a substitute product of equal or greater value may be used.

The warranty period for any repairs or replacements will expire at the same date as the original warranty.

If on-site repairs are required the purchaser is responsible for providing full access to the spa for warranty service. If an off-site repair or replacement is required then all freight, removal and replacement costs shall be borne by the customer. If the purchaser lives further than 30 kilometres from the dealer whom the spa is purchased from, or if warranty work is carried out by a service agent other than the dealer that the spa was purchased from, the customer will be charged for travel and transport costs.

Limitations
The warranty expressions specified exclude any other implied or oral undertakings. Oasis Leisure Products or its agents will not be liable for any incidental or consequential losses or injuries including, but not limited to, any building related costs. In no circumstance shall the liability be greater than the amount paid for the product by the customer.

The warranty periods commence from the date at which the spa was purchased.

CLAIMS PROCEDURE

In order to make a claim under this additional warranty please contact the dealer you purchased the Oasis Spa from. Alternatively please contact Oasis Leisure Products directly. Our contact details are:

OASIS SPAS HEAD OFFICE

Phone: (07) 5437 7931  |  Unit 5 10-12 Machinery Avenue, Warana. Qld. 4575
Email: warranty@oasisleisure.com.au